CV

Work Experience

Up Learn                                                                                                                            August 2019 – April 2020

Operations Manager                                                                                                                                                

Operations Manager reporting directly to the Head of Operations and Management Team with a broad remit to refine the structure of the organisation to empower every individual to produce their best possible work. Role included:

• Managing the entire production process for Up Learn content (educational video); and analysing to find and implement production changes to improve efficiency, including running controlled experiments and gathering new production data
• Building bespoke automation tools for content teams, marketing, customer experience, and other functions across a wide variety of remits and challenges
• Designing new reports, data flows and tools for internal reporting, marketing and operations data
• Full ownership and project management of a flagship external client engagement worth over £400k, successfully delivered first phases as of 17^th April
• Delivering agile coaching and support to content teams operating in a newly implemented agile framework
• Product analysis and strategy support tasks, including recommending features and commissioning a report on competitor analysis and market direction strategy
• Oversaw scoping and development of a new course for the Up Learn platform

Catalyst Development (Now Scionic)                                                                                  December 2017 – Feb 2019

Consultant

PMO – Custody Bank                                                                                                         September 2018 – Feb 2019

• PMO as part of a Catalyst consulting team in a large change and migration programme, serving over 100 resources in 3 locations worldwide. Responsibilities included:
  • Executing the process for gathering, analysing and distributing accurate and timely management information to ensure that the approval and prioritisation of programs/projects are in line with investment decision strategies
  • Ownership of several key artefacts such as programme RAID log, resource plans, financial plans and reporting decks for senior stakeholders, CEO and Board of Directors (including ExCo and SteerCo meetings)
  • Re-build of project finances constrained by legacy system problems alongside revamp of programme reporting cadence and content. Additionally, provided support, analysis and input to bring an underperforming programme back under control and onto an upward trajectory

Internal Reporting Overhaul – Tier 1 Bank                                                                               February 2018 – June 2018

• Business Analyst, working for the Group Technology CIO, working to redesign programme governance and reporting standards across entire Tier 1 bank’s technology platform to allow CIO to better exercise control over a large change portfolio. Constructed new report platform for more accurate, timely and granular programme status reporting and data quality management, and launched new governance board for oversight of subsequent progress and programme remediation

Catalyst Internal Initiatives

• CatalystLabs innovation initiative team member; aiding in the research, development, and realisation of new technology offerings within Catalyst. This included design work as part of the “innovation coaches” initiative and the pitch of several internal initiatives
• Team member, designer and speaker at Catalyst Innovation Offsite, including design work on innovation and team building initiatives for 100+ employees as well as logistical management
• Project manager and delivery lead for new internal timesheet and billing system, leading to a full implementation including requirements gathering, process mapping, testing and implementation

LGT Vestra LLP – Private Office                                                                                December 2016 – November 2017

Project Manager (Fixed Term Contract)

• Responsible for the coordination of LGT Vestra’s sponsorship of the EY Entrepreneur of the Year award 2017
• Assisted with Private Office workflow activities including client research, portfolio reporting, and business development
• Lead internal, data driven business development initiative to formalise and enhance lead generation
• Worked closely with illiquid investments team as support for providing private equity opportunities to Private Office Clients

JDX Consulting – Associate Consultant                                                                            June 2015 – November 2016

2^nd Project – Tier 1 Investment Bank – BA/PMO

• Business Analyst role in the credit risk change team, as part of a project to completely overhaul the credit risk architecture, including a data quality and migration process. This included leading work streams liaise with stakeholders, assemble business requirements and present solutions for implementation
• Work included BAU credit risk workstreams, responding to regulatory demands, and delivering large scope change

1^st Project – Tier 1 Investment Bank – BA/PMO

• Performed systematic analysis and recertification exercise of all traded products in the bank to meet both regulatory and internal audit points and Coordinated the update disaster recovery plans for a bank office abroad

Grant Thornton                                                                                                                                         Jan 2014

Financial Services Business Consulting

HSBC, Global Banking & Markets                                                                                                   Jul – Aug 2013

Intern